Frequently Asked Questions

A 55″ interactive table can accommodate 4-6 users comfortably standing or sitting. From a technical point of view, infrared interactive tables can be customized to support from 2-32 simultaneous touch points. PCT and Nano interactive tables up to 40 or more.
Yes, we can add rollers to your interactive table to make it easier to move around.
No. Interactive tables can be used “plug and play” as a computer once you open the box.  All products ship with either Windows 10 or Android OS. We recommend custom software to add a seamless user experience with specific features that fit the needs of your business.
You can save the new program to the USB, and then connect through the table’s built-in USB interface.  You can also download any app from the windows store via wifi. All our products come standard with 4GB, but we recommend 8GB RAM to run more advanced software.
Yes, but they only support single-touch features. You can not use the software in multi-touch functionality.
Interactive tables with an Ethernet port or Wifi card can be connected to network infrastructure.  All of our touch products come with Wifi card installed.
All our products come with industrial grade displays that are made for continuous 24hr commercial use if necessary. Machines can also be programmed to automatically go to sleep and turn back on during business hours.
The screen is very durable, you only need an ammonia-free household glass cleaner to clean it.  You can also dilute a 50/50 Windex and water solution.
The Infrared Touch is a screen covered with infrared emission tubes that are arranged on the surface of the touch screen, forming a fabric of infrared light. When there are objects may be fingers, hands or any object touching the screen that are blocking the infrared light being transmitted and received, the intensity of the received infrared rays will change. From these changes the device is able to determine touch. Projected Capacitive Touch (PCT or PCAP) technology is a variant of capacitive touch technology. All PCT touch screens are made up of a matrix of rows and columns of conductive material, layered on sheets of glass.  PCAP becomes increasingly more expensive on larger screen sizes beyond 42″. Nano Touch uses a “touch membrane” film of two sandwiched layers of an X, Y-axis grid matrix of nano-wires. Each matrix cell can be induced to touch. Touch signals are passed through the nano wires to a microchip controller. When the micro-controller signals pass through the interface to the computer, the computer then recognizes a touch on the screen.  See our page on touch technologies Multitouch Technology
Yes, our multitouch products come with a 1 Year Warranty.  iDesign Cafe., LLC. (“IDESIGN”) warrants the touch products and accessories contained in the original packaging against defects in materials and workmanship when in use normally in accordance with IDESIGN’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser. We offer an extended 3 year Multicare Plus Warranty that may be purchased with your product for 12% of the purchase price. Purchase orders of 20+ products come with 101% of the production order. Damage from users are not covered under the warranty.
Yes, multitouch tables and kiosks consist of two main components that would generally be the reason for failure. 1. Multitouch technology 2. A standard computer system. Please contact IDESIGN, and you will be contacted within 24hrs by phone or email. We will do a remote diagnosis that will tell us what is wrong with your table.  If it is a setting or function problem we will walk you through the steps to correct the issue. If it is a computer issue we fix or replace parts according to your service level Warranty. There may be a charge for service calls.  Ask us about our annual maintenance program that includes a once per year preventative maintenance check up and unlimited service calls.
Yes, any of our touch tables, kiosks and free standing LCD’s can be made to comply with the Americans with Disabilities Act (ADA) regulations.
Our relationships with technology providers, software engineers, and design manufacturers allows us to create the most sophisticated products in both form and function. However, because our designs are custom manufactured per order and touchscreen/computer technology is installed from user defined specifications, we cannot accept returns or issue refunds.  Return for Repair is a warranty service offered to you as part of iDesign’s Standard 1 year Warranty and iDesign’s MultiCare Plus 3 year extended warranty program.  See Warranty for details.
This depends on product availability, our production schedule, customizations required and the method of shipping. Our average product manufacturing lead time is 25 days.  Custom designs may take 30-60 days. We use express air freight to ship, which has an expedited customs process and allows us to deliver anywhere in the world in 4-7 days.  Crates weighing over 300lbs will ship with 5-14 day delivery (pending customs). If time is not a factor we can use ocean freight to save on shipping and that will take 6 weeks.
Yes, we offer installation services anywhere in the continental United States. Our team of W2 technicians are trained to handle every aspect of your deployment. Our scope includes site surveys, staging and kitting, installation & rollouts, project management, onsite service, and repair.
Yes, we can make almost any design with your choice of screen size, computer configuration and any additional features such as printer, scanners, cameras, card readers, etc.
Customization can take 30-60 days to or longer to complete. First, either we design a product for you or you submit a design concept. We then give it to our design department, who make a 3D model of your design with the specifications you have provided. This process usually takes 3-5 days. We then send the design back to you for your approval. Once approved, the design goes into manufacturing and is produced in the best choice of materials that match your design. We then configure the touchscreen technology you have requested with the computer components. The product is then tested and calibrated. The next step is to pack, crate, weigh, and ship the product for delivery to your door.
iDesign has experience in shipping products around the world. All our products are professionally packed and crated. We source the best prices from either Fed Ex, UPS or DHL Express and offer door to door delivery. We follow the shipment every step of the way to make sure it clears customs with no problems and have relationships with brokers that help us ensure a smooth delivery process. We often use express airfreight delivery, which expedites the customs process in the US for delivery in to 4-7 days. Our clients get a tracking number after booking and can follow the shipment to their door.  International shipping is 5-14 days pending customs.
Yes, we can develop software for your brand to suit your business needs: be it restaurant, hotel, shopping center, medical, museum, educational, etc.. We are award winning designers in (UI) User Interface, (UX) User Experience and (HCI) Human Computer Interaction and can help you create the most engaging experience for your brand. For more complicated projects like banking with sophisticated security needs, we have engineering partners for back-end development who write software for some of the biggest banks in the world.
Software generally takes 30 days to 2-3 months depending on the complexity of the project. We will need to know the functions you need, content flow, and how many pages to determine the cost of development. We work at a rapid pace once we have all the content and functions specified and approved from the client.
Typically, software can be developed for one platform either Android, Windows, iOS, or Linux, depending on the hardware of your system.