Touch Tables, Kiosks, and Smart Mirrors enhance hotel guest experience

Hotels are constantly seeking to differentiate themselves through leading-edge technology and a personalized guest experience, which helps increase on-site spending and repeat visits for both business and leisure travelers. Using interactive devices such as kiosks, touch tables and digital signage, guests can easily access information, complete check-ins and bookings, view hotel offerings, and have an enjoyable experience that nurtures guest loyalty and increases sales.

Multitouch Tables and Kiosks in hotels serve the same functions as a concierge in helping guests check-in or finding information such as local attraction, restaurants and tourist routs. Touch tables, kiosks and digital signage placed in the reception lobby of a hotel can also serve as a powerful marketing tool. Revenue opportunities are available by highlighting the various hotel services that are available including spa treatments, tours, dining options and menus. Digital signage can also be used to advertise external content.

According to Oracle Hospitality, almost two-thirds of US guests found it “very or extremely important” for hotels to invest in technology that enhances their experience.

Automated and predictive communication platforms not only allow hotels to quickly and proactively engage with guests, the technology also helps cater to customer service needs 24/7.  Touchscreens provide hotels an easy-to-use and efficient way to offer information about all aspects of the guest’s stay.